Frequently Asked Questions
Do you offer delivery?
Yes! We offer a “white-glove” delivery service based on your location, starting at $119 within Chico. All we ask is that the space is cleared of any existing furniture, and we will do the rest!
can I pick up my furniture with my own vehicle?
Yes! Our pick-up hours are Monday—Friday, 9:30 am to 4:00 pm. We offer free assembly on all purchases.
what is your return policy?
We offer a 10-Day Return Policy on all non-clearance items bought off of our showroom floor. Within those 10 days, we will offer a full refund as long as the item is in new condition. All special orders are considered final sale.
can I bring styrofoam in for recycling?
As of February 2025, we can no longer accept styrofoam for recycling due to California state law.
Where are the dogs?! 🐶
Birdie pops in from time to time! Dann is “semi-retired”, but still stops by the store with Birdie several times a week, so you may get lucky and see them if you pay us a visit! 😉
furniture care & warranty information
Click the links below to download warranty information for some of our manufacturers.
If you are having trouble downloading, please call us and we will happily email you the info you need.
Please note: If you need to file a warranty claim, please contact us directly by phone at (530) 891-4788 and let us assist you.
Esplanade Furniture’s Furniture Care Guide
Diamond Mattress Warranty Info
Palliser Care & Warranty Info (Website Version)
Palliser Care & Warranty Info (PDF)
Rowe/Robin Bruce Warranty Info